Symptoms
What's happening to your site?
Find what you're seeing, and we'll explain what it means, what to do right now, and how we fix it.
What your visitors see
The symptoms people other than you notice first.
Warnings from Google or your host
Someone official has already flagged your site.
- "This site may be hacked"Google shows a warning in search results, or Chrome shows a red "Deceptive site ahead" screen.
- Your host suspended youYour hosting company took the site offline or quarantined files for malware.
- Your site sends spamYour host or email provider says your server is sending spam or phishing emails.
Spam and fake pages
Content on your domain that you didn't put there.
- Strange pages in GoogleJapanese, pharma, or casino pages you never created show up under your domain.
- Fake login pagesSomeone is hosting fake bank or Microsoft login pages in a hidden folder on your site.
- Pharmacy spam in GoogleYour search listings mention pills or pharmacies, even though your pages look normal.
Signs you've lost control
Someone else has access, or the site won't stay clean.
- You're locked outYour admin password stopped working, or there are admin users you didn't create.
- It keeps coming backYou cleaned the site, and the malware was back within days.
- Card skimmer on checkoutCustomers' card details are being captured at checkout by injected code.
- A scanner says I'm infectedWordfence, Sucuri, or another plugin reports malware you can't get rid of.
Not sure which one fits? Start here or ask us.
Hacked right now? Let's get it fixed.
Start your cleanup and we'll take it from there. If we can't clean it, you don't pay.
We reply within 1 business day (Mon–Fri, 9–5 ET)